Emergency Services
Emergency services are at the frontline of health systems, responding to urgent needs that span acute injury, illness, and critical care. Across Canada and globally, this essential sector is transforming in response to rising demand, system pressures, and evolving models of care.
Integrated and Systemwide Care Coordination
Emergency care is increasingly viewed as part of an integrated health system, with coordinated critical care systems improving equity, timeliness, and outcomes. Initiatives that link prehospital care, emergency departments, and critical care units are central to strengthening preparedness and response.
Rising Demand, Acuity, and Mental Health-Related Calls
Emergency services are seeing sustained growth in call volumes, increasingly driven by mental health and substance-related emergencies alongside complex physical health needs, reflecting gaps elsewhere in the health and social system and placing added strain on paramedic, emergency department, and critical care capacity.
Technology-Enabled Response and Innovation
Technology is reshaping emergency response, from data and decision support tools to advanced models such as drone delivery of lifesaving supplies and digital triage systems. These innovations aim to enhance response times, clinical decision-making, and system efficiency.
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